TrueFortune Casino Terms and Conditions

Acceptance and Legal Binding Force

By completing the account registration process at truefortuneslots.com, you confirm that you have read, understood and agree to be bound by these terms and conditions in their entirety. These terms constitute a legally binding agreement between you and Carletta N.V., the operator of TrueFortune Casino, licensed under the Curacao eGaming framework. If you do not accept any part of these terms, you must not register an account or use the platform.

TrueFortune reserves the right to amend these terms at any time. Amendments take effect upon publication to the website. Continued use of the platform following any amendment constitutes acceptance of the updated terms. We will endeavour to notify registered players of material changes via email or in-account notification.

Player Eligibility Requirements

To open and maintain an account at TrueFortune, you must be at least 18 years of age and of legal gambling age under the laws of your jurisdiction. It is your sole responsibility to verify that online casino gambling is lawful in your country or region before registering.

Only one account is permitted per person. Duplicate accounts, including accounts created in a household where another account already exists, are prohibited. TrueFortune reserves the right to close any duplicate account discovered and to forfeit any funds, bonuses or winnings associated with it. By registering, you confirm that all information provided is accurate, complete and current, and you agree to update your account details promptly if any information changes.

Registration and KYC Verification

Completing the registration form at truefortuneslots.com creates your TrueFortune account. You are required to provide your full legal name, date of birth, email address, residential address and preferred currency during registration.

Know Your Customer (KYC) verification is mandatory before the first withdrawal from your account. You may also be asked to complete verification at any other point during your account’s lifetime at our discretion. Verification requires submission of a government-issued photo ID (passport or driver’s licence), a proof of address document dated within the last 90 days (utility bill, bank statement or equivalent) and, where applicable, documentation confirming ownership of the payment method used for deposits. Documents must be submitted in a legible format via email to [email protected]. Failure to complete verification within a reasonable timeframe may result in suspension of withdrawal access.

Deposits and Withdrawals

TrueFortune accepts deposits via Visa, Mastercard, Neosurf, Skrill, Neteller, Bitcoin, Ethereum, Litecoin, Tether and bank transfer. The minimum deposit is AU$25 for standard payment methods. Cryptocurrency deposits have a lower minimum threshold.

Withdrawals are available via the same methods used for deposit, with the exception of Neosurf, which is a deposit-only method. Players must use an alternative method such as Bitcoin or bank transfer for withdrawal when Neosurf was the deposit channel. Processing times vary by method:

The standard monthly withdrawal limit is AU$7,500 for accounts at the base tier. VIP programme members may qualify for increased withdrawal caps depending on their tier. All deposits and withdrawals are subject to the KYC verification requirements described above.

Bonuses and Wagering Requirements

All bonuses at TrueFortune are subject to wagering requirements and validity periods as specified in the individual promotion’s terms. The standard welcome bonus carries a 35x wagering requirement applied to the combined total of the deposit and the bonus amount received. The maximum bet per spin while any bonus wagering requirement is active is AU$10. Placing a bet exceeding this limit during an active bonus wager may result in the bonus and any associated winnings being voided.

Bonus funds and free spin winnings must be wagered within 30 days of being credited. Any uncleared bonus balance remaining after this period is forfeited without notice. Qora progressive jackpot titles are excluded from all bonus wagering. Table games and video poker cannot be used to satisfy the slot welcome bonus wagering requirement. Only one promotion may be active on a single account at any time.

TrueFortune reserves the right to withdraw any bonus offer, adjust bonus terms or cancel a player’s bonus in cases where abuse or misuse is detected, including but not limited to breaching the maximum bet rule or using bonus funds on excluded games. 18+ only.

Prohibited Conduct

The following activities are strictly prohibited and will result in account suspension, closure and forfeiture of funds:

Operating more than one account, whether directly or through a proxy, constitutes multi-accounting and is grounds for immediate closure of all associated accounts. Exploiting bonuses in coordination with other players (bonus collusion) or claiming promotions in a manner designed to circumvent wagering requirements constitutes bonus abuse. Using automated software, bots or scripts to place bets or interact with the platform is prohibited. Fraudulent chargebacks, provision of false identity documents or any attempt to deceive TrueFortune’s security or payment systems will result in account closure and may be referred to the relevant authorities.

Technical Malfunctions

In the event of a technical malfunction, software error or system failure that affects the outcome of a game or transaction, TrueFortune reserves the right to void affected rounds and refund any stakes placed during the malfunction. Winnings generated as a result of a technical error are not payable. TrueFortune accepts no liability for losses or inconvenience caused by system downtime or technical issues beyond its reasonable control.

Limitation of Liability

TrueFortune’s total liability to any player in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that player in the 12 months preceding the incident giving rise to the claim. TrueFortune accepts no responsibility for losses resulting from player decisions made based on inaccurate information, external advice or third-party software. The platform is provided as-is, and TrueFortune makes no warranty that the service will be uninterrupted or error-free at all times.

Governing Law and Regulatory Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Curacao, in line with the Curacao eGaming licence held by Carletta N.V. (registration number 142346). Any dispute arising from the use of TrueFortune that cannot be resolved through our internal complaints procedure may be escalated to the Curacao Gaming Control Board in its capacity as the relevant regulatory authority.

Our internal complaints process is the first step for any dispute. Contact [email protected] with a full written description of the issue. We will acknowledge receipt within 48 hours and aim to reach a resolution within 14 days.