Privacy Policy

This policy explains how TrueFortune Casino, operated by Carletta N.V., collects and uses your personal data, and what rights you hold over that information.

TrueFortune Casino Privacy Policy

Data Controller

The data controller responsible for personal information collected through truefortuneslots.com is Carletta N.V., the registered operator of TrueFortune Casino, incorporated in Curacao under registration number 142346. Carletta N.V. determines the purposes for which personal data is processed and the means by which that processing is carried out.

For any queries relating to this privacy policy or to exercise your data subject rights, contact our privacy team at [email protected].

What Information We Collect

TrueFortune collects personal information across several categories depending on the nature of your interaction with the platform.

Registration data includes your full legal name, date of birth, email address, residential address, phone number and chosen currency. This information is collected when you create an account.

Payment data includes transaction amounts, payment method details, and in the case of card payments, masked card numbers retained for fraud prevention purposes. Full card numbers are not stored by TrueFortune.

KYC documentation includes government-issued photo identity documents (passport, driver’s licence or national ID card), proof of address dated within the last 90 days, and payment method verification documents submitted during the verification process.

Technical and log data is collected automatically and includes IP address, browser type and version, device identifiers, operating system, session timestamps, pages visited and in-game activity logs. This data is used for security monitoring, fraud detection and service improvement.

Cookie data is collected via the cookies placed on your browser during site visits. See the Cookies section below for full details.

Your personal data is processed for the following purposes:

Account administration and service delivery: processing is necessary to perform the contract between you and Carletta N.V. This includes registration, login authentication, game access, deposit processing, withdrawal fulfilment and customer support.

Legal compliance and KYC verification: processing is required to comply with regulatory obligations under the Curacao eGaming licence, including identity verification, age verification, anti-money laundering screening and fraud prevention.

Bonus and promotion administration: processing is necessary to validate eligibility, apply wagering requirements and manage the comp points loyalty programme.

Marketing communications: where you have opted in to receiving promotional emails, your contact details are used to send information about new bonuses, game releases and account-specific offers. You may withdraw consent at any time by contacting [email protected].

Security and fraud prevention: processing is carried out in our legitimate interest to detect and prevent account abuse, multi-accounting, bonus exploitation and payment fraud.

Transfer of Data to Third Parties

TrueFortune shares personal data with a limited set of third parties where necessary to deliver our services. These include payment processors such as Visa, Mastercard, Skrill and Neteller, who receive transaction data to authorise and settle payments. Cryptocurrency networks including Bitcoin and Ethereum blockchain infrastructure process crypto transactions in a pseudonymous format.

KYC and identity verification service providers receive copies of identity documents to carry out automated and manual verification checks. Game software providers including Rival Gaming, Betsoft, Saucify, Tom Horn Gaming, Spinomenal, Dragon Gaming, Qora Games and Fugaso receive session identifiers and game activity data necessary to deliver game content and calculate outcomes. Live dealer providers Vivo Gaming and Fresh Deck Studios receive similar session data to operate live table streams.

All third-party data processors are required to process your data only for the stated purpose and to maintain appropriate security standards. We do not sell personal data to third parties for marketing purposes.

Data Retention

Account data is retained for the duration of your active account plus a minimum of five years following account closure, to comply with regulatory record-keeping obligations under the Curacao eGaming licence. KYC documentation is retained for a minimum of five years from the date of submission. Technical and log data is retained for rolling 12 to 24 month periods depending on its type. After the relevant retention period, data is securely deleted or anonymised.

Upon account closure, your active session data and game preferences are deleted. Your identity and transaction records are retained for the regulatory retention period before being purged.

Your Data Subject Rights

You hold the following rights in relation to personal data held by Carletta N.V.:

The right to access: you may request a copy of the personal data we hold about you at any time. The right to rectification: if any personal data we hold is inaccurate or incomplete, you may request correction. The right to erasure: subject to legal retention obligations, you may request deletion of your personal data. The right to restriction of processing: you may ask us to pause processing of your data in certain circumstances while a dispute or correction request is resolved. The right to object: you may object to processing carried out on the basis of legitimate interests, including direct marketing. The right to data portability: you may request a copy of data you provided to us in a structured, machine-readable format.

To exercise any of these rights, email [email protected] with your registered account details and the specific right you wish to exercise. We will respond within 30 days in most cases.

International Data Transfers

TrueFortune is operated by Carletta N.V., a company incorporated in Curacao. Your personal data may be stored and processed on servers located outside your country of residence, including in jurisdictions that may not have data protection laws equivalent to those in your own country. Where data is transferred internationally, Carletta N.V. applies contractual safeguards to ensure the receiving party maintains security standards consistent with those applied in Curacao.

Cookies and Analytics

TrueFortune uses cookies and similar tracking technologies to maintain session continuity, personalise the game lobby experience, detect fraud and collect anonymised analytics about platform usage.

Strictly necessary cookies are required for the platform to function. These cannot be disabled without preventing login and game access. Functional cookies retain your preferences such as language and currency settings between sessions. Analytics cookies collect anonymised data about pages visited, session duration and game categories accessed. These help us understand how the platform is used so we can improve it. Marketing cookies track whether you have clicked a promotional link to attribute new registrations correctly.

You can manage cookie preferences through your browser settings. Disabling analytics and marketing cookies does not affect access to games or account features. Disabling strictly necessary cookies will prevent login.

Lodging a Complaint

If you believe your personal data has been processed unlawfully or that your rights have not been respected, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. Players may also escalate unresolved privacy concerns to the Curacao Gaming Control Board in its capacity as the regulator overseeing Carletta N.V.

For privacy-specific queries, write to [email protected] with the subject line Privacy Policy Query and include your registered email address and a description of your concern.