TrueFortune Casino Legal Information

Operator Details

TrueFortune Casino is owned and operated by Carletta N.V., a company incorporated in Curacao under registration number 142346. Carletta N.V. holds full legal responsibility for the operation of the platform at truefortuneslots.com, including compliance with all applicable gambling regulations, player fund management, data protection obligations and dispute resolution procedures.

Registered jurisdiction: Curacao

The registered office of Carletta N.V. is located in Curacao. A full registered address is available on request by contacting us at [email protected].

Licence and Regulator

TrueFortune Casino operates under a Curacao eGaming licence issued to Carletta N.V. (registration number 142346) by the Curacao Gaming Control Board, acting under the authority of the Government of Curacao. This licence authorises Carletta N.V. to offer real-money online casino games, including pokies, table games, video poker, live dealer and specialty game categories, to players in permitted jurisdictions worldwide.

The Curacao Gaming Control Board is the regulatory authority responsible for overseeing compliance with the terms of the licence. Players who wish to verify the status of TrueFortune’s operating licence may contact the Curacao Gaming Control Board directly.

Contact Details

Players and third parties may contact TrueFortune Casino through the following channels:

Email: [email protected]

Live chat: Available 24 hours a day, seven days a week, via the chat overlay on truefortuneslots.com.

Phone lines are available for international players and for dedicated French and Spanish-speaking support lines during business hours. Please note that phone calls may be subject to charges depending on the caller’s telecommunications provider, as these lines do not carry toll-free prefixes.

Person Responsible for Website Content

The content published on truefortuneslots.com, including game descriptions, promotional terms, legal policies and support materials, is the responsibility of Carletta N.V. in its capacity as the licensed operator of TrueFortune Casino. Content is reviewed and updated on a regular basis to reflect current regulatory requirements and operational terms.

Dispute Resolution

Players who have a complaint regarding any aspect of TrueFortune Casino’s service should first submit a written complaint to [email protected] with a full description of the issue and the player’s registered account email address. TrueFortune will acknowledge receipt of the complaint within 48 hours and aim to provide a substantive response or resolution within 14 days.

If a complaint cannot be resolved through our internal process, players may escalate the matter to the Curacao Gaming Control Board, the regulatory authority that issued TrueFortune’s operating licence. Details of the board’s dispute submission process are available through the official Curacao Gaming Control Board website.

TrueFortune does not currently participate in an independent alternative dispute resolution (ADR) scheme beyond regulatory escalation. We strongly encourage players to exhaust our internal complaints process before seeking external escalation, as the majority of disputes are resolved at this stage.

Copyright and Intellectual Property

All content on truefortuneslots.com, including text, images, game assets, interface elements, promotional materials and software, is either owned by Carletta N.V. or licensed to Carletta N.V. by the relevant game providers. Game content, brand assets and software libraries remain the intellectual property of their respective developers:

Rival Gaming games and the i-Slot trademark are the property of Rival Gaming. Betsoft game assets and trademarks are the property of Betsoft Gaming Ltd. Saucify (BetOnSoft) game content is the property of Saucify. Tom Horn Gaming titles are the property of Tom Horn Gaming. Spinomenal, Dragon Gaming, Felix Gaming, Qora Games and Fugaso game content belongs to their respective developers. Vivo Gaming and Fresh Deck Studios live dealer content is the property of those studios.

Unauthorised reproduction, distribution, modification or commercial use of any content from truefortuneslots.com without prior written consent from Carletta N.V. or the relevant rights holder is prohibited and may give rise to legal action.

Disclaimer of External Content

truefortuneslots.com may reference or link to third-party websites in limited circumstances, such as responsible gambling help organisations. Carletta N.V. does not control the content of any external website and accepts no responsibility for the accuracy, legality or appropriateness of content found on third-party pages. The inclusion of any reference to an external organisation does not constitute an endorsement of that organisation or its services by Carletta N.V.